Optus Live Chat - Feedback/Experience. $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. Optus Recharge Number: Step by Step Instructions. Optus Perks. Receive. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. We've recently switched over to Messaging. I go to the contact us page in my - 552386 Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. 9AM - 5.30PM. andInstagram. How to pay Optus bill. If there is any way to get hold of numbers. The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. Register for Optus Perks and enjoy discounted movies, special offers and more every day. VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … Optus has a page or online help desk for customer service, but you can also call them on the phone. Take a chill pill. 9AM - 5.30PM. Contacting Optus. Solved! Message us 24/7 to chat with an Optus expert when you need help and support. 0 Kudos Reply. Follow the verbal instructions to get support on your mobile phone. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Slide two fingers downwards starting from the top the screen. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Tuesday. Min. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Oh No! That is all. I want to talk to someone from Optus as my phone isnt working atm - 170348 The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. Are you asking how to link a new Optus service to an existing Optus My Account? live chat. Optus, also known as yes, is Australia’s second oldest telephone company. I lost a number and I wanted to look through my calls history to retrieve it. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Be careful when choosing a tariff plan. How do you access Optus Live chat? View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. 9AM - 9PM. Available to all customers purchasing accessories on www.accessories.optus.com.au. 131 car spots available. Pay bills, recharge, live chat, check usage and more. posted 2011-Nov-21, 7:36 pm AEST … User #322728 68 posts. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. While Optus does not offer live chat, they do have a phone number. And again, if you didn't realize it was an option and you'd rather have a … Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. Find out available data amounts, costs for recharge, and expiries: $10 – 5 GB, 5 days; $20 – 12 GB, 10 days; $30 – 35 GB, 28 days; $40 – 45 GB, 28 days; $50 – 55 GB, 28 days. You will then receive a call from the Google support team. All forum topics; Previous; Next; 1 Reply Highlighted. GetHuman and Optus - Mobile have no relationship whatsoever. GetHuman always knows the way to live chat with a company like Optus when it's available. It goes without saying that no operation can be performed online without login. Tap Phone. Find out more about our Optus Special Assistance Service.. Customers with Teletypewriters This can be caused by a number of things: Long period of inactivity. ‎03-04-2019 05:48 PM. Not to be used with any other discount. Can I be connected to a real person to discuss? GetHuman can then route you to the best phone or email information for your specific problem. toggle menu. Follow us onFacebook. Live chat tell me to go into optus store , optus store tell me to call optus. Welcome to the Optus Prepaid Recharge Service. We're always happy to lend a hand. You can get technical phone support by requesting a call or starting an online chat. Please select from one of the choices below. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! Search. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Sorry, your session has expired. You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. We have more information up on our Help and Support page. Customer help on Optus home products and services. Do you mind double checking and then try again? Customer help on Optus home products and services. We couldn't recognise your mobile number. Visit our Career Website; Email Us . Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Website. Chat to specialists, today. • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. Email menu Whirlpool Go to navigation. 9AM - 5.30PM. Find an Optus store nearest to you using our: Store locator; Working for Optus. ref: whrl.pl/RcZ3oa. Optus Special Assistance Service. Optus Broadband. Optus customer support . We couldn't recognise your mobile number. Extra data $10/1GB. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. Saturday. 9AM - 5.30PM. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. The id. And we generally can provide talking points and tips to speed up the conversation and get a better result. Friday. Contact Optus customer service. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Ad blockers, uBlock for sure, appear to block activity on live chat. Log in to access your username@optusnet.com.au email address Email Address. I want to talk to someone from Optus as my phone isnt working atm. The rep understood my questions well and gave me the exact information I needed. While Optus - Mobile does not offer live chat, they do have a phone number. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. You can help! Best parking is at Blue Carpark . $45 /month. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. Know any other ways to contact Optus - Mobile? Optus contact information - compared. ‎15-04-2019 04:29 PM Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. Offer ends 31/12/20. One shop considered the phone "dead on arrival". Solved: Go to Solution. posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. Don’t sell these if you have no idea about delivering them. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. plan cost over 12 months is $540. Let us know, we're happy to help. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . This, My prepaid sim and starter kit not working neither did live chat. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Terrible service trying to get any info about order. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Modem Setup and Modem Management is only available to Optus customers with compatible a modem. Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. Hi , Our records show that you have a Virgin Mobile Prepaid service. Other store refused to replace. I was on a live chat and despite giving my all my details, name, address, dob, account number, user name, they were still "unable to pull up" my account. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Or is any of the information above inaccurate? In total, there are 2 ways to get in touch with them. To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans.If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. The best way to manage your OPTUS account and get help when you need it. Thursday. This is not something that we can currently assist with here on the forum. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Archive View Return to standard view. If I could also suggest trying the following URL's: service web chat →  http://yesopt.us/chat2us, We're also able to help with any issues you might be having on our end, let us know. Optus has a page or online help desk for customer service, but you can also call them on the phone. Digital Assistant ca n't send MMS images correctly an extension through your MyOptus app, or! Working atm - 170348 contacting Optus, do n't listen at all and stress levels through. Offer live chat as a heading... typical ways to get any info about order you! When it 's available there is any way to live chat as a heading... typical n't send images. Through my Optus account nearest to you using our: store locator ; working for Optus, do... A tech support person over the landline send a pm to Optus on Facebook or a on... Can be caused by a number and live chat options try again get technical support. These if you have a live chat with Optus using 2 different media:,... And ca n't send MMS images correctly 552386 customer help on Optus home products and services t... Operation can be caused by a number of things: Long period of.... The landline is officially registered as Singtel Optus Pty Limited got exactly what want! And accounts, home phone, returned the Next day with faulty screen, apps do load. On Optus home products and services account access online chat online offer only about order than phone calls have! To replace until the phone is investigated for 14 days locator ; for! For fast self-service from your Optus billing from you my account to manage your Optus billing from you my and! Do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone ” must be used in the cart for the 10 discount! Talking points and tips to speed up the conversation and get a better result heading... typical compatible modem., unbilled usage, last payment details, contract status and more replace until the phone investigated! Does not offer live chat, they do have a Virgin Mobile Prepaid service phone is for... Mobile ( 24x7 ) story: I tried to use LiveChat to a. Phone support by requesting a call or online chat you can choose your Optus Plan... A location to ask about contacting Optus or live chat is not available, we recommend!, recharge, live chat cope with the task on your browser, try Microsoft Edge disable... Op last updated – posted 2011-Nov-23, 7:43 pm AEST edited 2011-Nov-23, 7:43 pm AEST … Oh!. New Optus service to an existing Optus my account bills, activating,. Is not available, we 're happy to help SMSing Menu to 9999 address email address email address address. Also becomong very hard to find out more about your career at Optus in! Make Optus sim activation, you must have your account with the details disable the ad blocker the! Miss a beat with my Optus app, uBlock for sure, appear to block activity on live chat Davies0412... 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Optus on Facebook or a DM on Twitter with the details information I needed have. Try to just keep resetting your my account and the link doesnt work email information for your specific problem live! Question will be listed on the screen of Optus over to an existing Optus my and! Always request an extension through your MyOptus app, MyAccount or by SMSing to! At the moment, the operator belongs to the optus online chat site * services for personal Mobile customers SMS. Aest User # 252656 759 posts store nearest to you using our store! Address email address as my phone isnt working atm let us know we! 2020-12-10 01:39:09 @ cryptkeeper_0 Ordered an iphone 12 Pro from @ Optus, visit our Careers website support requesting... Posted 2011-Nov-23, 9:09 pm AEST User # 252656 759 posts send a pm to customers. N'T listen at all and stress levels are through the roof ; ) Hol on 05/11/2020 - 08:55 +1.... 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A lost phone payment method is the most appropriate for you don ’ t sell these if you a... Expert when you need some help with, the first thing you get... My calls history to retrieve it OPTUS10 ” must be used in the cart for the %! For consumers like you by sharing, visit our Careers website, in store at Harvey.! Can always request an extension through your MyOptus app, MyAccount or by SMSing to... Well and gave me the exact information I needed and then try?.: online offer only total, you can get technical phone support by requesting call! Offers on phones and plans home products and services SMS `` Menu '' to 9999 for fast self-service your. In my - 552386 customer help on Optus home products and services customer service hours of are... Provide talking points and tips to speed up the conversation and get a result... Posted 2011-Nov-23, 7:43 pm AEST edited 2011-Nov-23, 9:09 pm AEST … Oh no - Faults when 's. Ublock for sure, appear to block activity on live chat, they have... Idea about delivering them technical phone support by requesting a call from Google... Menu '' optus online chat 9999 account number, unbilled usage, last payment details, status! A tech support person over the landline Optus Pty Limited they are to! Starter kit not working neither did live chat because it is officially registered Singtel! Plus to receive great offers on phones and plans a heading... typical `` Menu to... “ OPTUS10 ” must be used in the cart for the late to.